Customer retention signals
Spot accounts sending materially fewer parcels than their earlier pattern. Review the timing and peer context before deciding how to respond.
Which accounts need a conversation?AI-POWERED INTELLIGENCE FOR PARCEL CARRIERS
Identify revenue risks, customer retention signals and service issues in your waybill data.
DriftLine gives Finance, Sales and Operations a prioritised weekly briefing, with the evidence to investigate each finding and a shared workflow to act on it.
A guided walkthrough with synthetic data. No data connection needed.
Already analysing millions of waybills in production.
Built in the UK.FROM SIGNAL TO FOLLOW-THROUGH
A ranked briefing helps your teams focus. Open a finding to see what changed, where it happened and what the evidence supports.
BUILT AROUND CARRIER DECISIONS
Across accounts, lanes, branches and services. Each finding gives your team a focused place to start an investigation.
Spot accounts sending materially fewer parcels than their earlier pattern. Review the timing and peer context before deciding how to respond.
Which accounts need a conversation?Investigate price erosion, unusual billing patterns and weak lane contribution where suitable charge and cost data is available.
Where does the commercial picture need a closer look?Find concentrations of failed deliveries and service deterioration, with account, branch, lane and service context to narrow the review.
Where is a recurring problem developing?Signals support investigation. They do not establish a cause, predict a certain customer loss or represent guaranteed savings.
EVIDENCE, NOT JUST AN ALERT
A useful insight should be explainable. DriftLine brings the numbers, time window, comparisons and limitations into the same review.
Explore available business data and findings through a conversational assistant.

A FOCUSED START
Start with a conversation and a demonstration. We agree the data, review process and success measures before an evaluation begins.
A short guided walkthrough using synthetic data, focused on your commercial and operational questions.
Review a sample export, available fields, data-handling requirements and commercial terms together.
Assess relevance with your team. Confirm useful outcomes and the ongoing workflow before expanding.
DESIGNED TO FIT YOUR OPERATION
No. DriftLine is an analysis and review layer alongside your existing systems. Its focus is surfacing material changes and giving teams a workflow to investigate them.
We start by reviewing an agreed sample of waybill data and its available history. Account identifiers, dates, services, lanes and delivery events support different analyses; pricing and contribution questions also need suitable charge and cost fields. We confirm coverage before agreeing the evaluation.
An agreed data export can be the starting point; a replacement of your core systems is not required. Mapping, refresh arrangements and information-security requirements depend on your data and are scoped with your team.
DriftLine is developed by SP Software Solutions Ltd, a UK company based in Bournemouth. It is already in paid production use, analysing millions of waybills.
We are opening a focused UK rollout and looking to work with one or two carriers initially. This allows a hands-on evaluation and close feedback. It is not an offer of market exclusivity.
EXPLORE DRIFTLINE
See DriftLine in action with a guided demonstration, then discuss the questions that matter most to your network.